Aftercare for funeral homes
Funeral home aftercare that stays with every family for a full year.
Real-ink mailed cards, caring emails and a personal check-in call, sent on schedule for 12 months after the service. Your staff spends two minutes per family. We handle the rest.
How it works
Two minutes at the arrangement table. A year of follow-through.
Hand the family the iPad
After the arrangement, the family fills in a short sign-up form with your logo on it. It takes about two minutes and asks what kind of contact they want.
We send everything on time
Cards are mailed, emails go out, and call reminders arrive on the right day for every family. Nothing depends on someone remembering.
You get a leads list every Monday
Families who ask about planning ahead are added to a pre-need leads list, with a weekly summary for your team.
The first year
What each family receives
Every message is care only. There is no sales wording in any card or email, and every card carries your funeral home's name.
| When | What | How |
|---|---|---|
| Day 3 | Sympathy card | Mailed notecard, written in real ink, First Class |
| Day 7 | "Thinking of you" email | Only if the family said yes to email |
| Week 2–3 | Check-in call Care + Calls | A real person calls to see how the family is doing |
| Day 30 | Grief support email | Local hospice grief support, GriefShare and the 988 line |
| Days 90 and 180 | Check-in emails | |
| 10 days before | Birthday remembrance card | Mailed notecard, for the loved one's birthday |
| December 1 | Holiday card | Mailed notecard |
| Day 355 | Anniversary card | Mailed notecard, arriving before the one-year date |
| Day 365 | One-year email |
- Families are never textedMail and email only. Calls come from a person, never a robot.
- Stopping is easyA family can reply "stop" at any time and everything stops right away.
- Your families stay yoursFamily information belongs to your funeral home. It is kept private and never sold or shared.
- Postage is includedNo stamps, no printing, no card stock for your staff to manage.
Pricing
One price per family, paid once, covering the whole first year.
Cards, grief-support emails and a pre-need leads list are included in every package.
Care
$30per family, one time
- 4 mailed cards, postage included
- 5 grief-support emails
- Check-in call reminder for your staff
- Pre-need leads list and Monday summary
Care + Calls
$50per family, one time
- Everything in Care
- A personal check-in call made for you, $20 more per family
- Every call logged: how the family is doing, help given, interest in planning ahead
- Monthly call summary for your team
20 families a month
- Care, monthly
- $600
- Care, yearly
- $7,200
- Care + Calls, monthly
- $1,000
- Care + Calls, yearly
- $12,000
Who runs it
Built by someone who has sat across the table from these families.
Funeral Home Aftercare is run by Jeremy Berger in Tallahassee, Florida. Jeremy has worked as a pre-need agent at a local funeral home and holds a Florida life and annuity insurance license.
Every funeral home means to follow up with families after the service. Funeral Home Aftercare makes sure it happens, on schedule, for every family, for a full year.
Questions
Common questions
What is a funeral home aftercare program?
An aftercare program is how a funeral home keeps caring for a family after the service: sympathy and holiday cards, grief support resources, check-in calls and a note on the one-year anniversary. Funeral Home Aftercare runs the whole program for you.
Does aftercare help a funeral home grow?
Families remember who checked on them. Aftercare builds loyalty and reviews, and families who ask about planning ahead go on your pre-need leads list.
Is any of this a sales pitch to the family?
No. Cards, emails and calls are care only. A family is added to the leads list only if they say on the sign-up form, or on the call, that they want information about planning ahead.
Who signs the cards?
Cards are signed from your funeral home, with your name and wording approved by you before anything is mailed.
When does the check-in call happen?
You choose. Most funeral homes call one to three weeks after the service. With Care, your staff gets a reminder on the right day. With Care + Calls, we make the call.
What does my staff need to do?
Hand the family the iPad after the arrangement. With the Care package, they also make the check-in call when the reminder arrives.
What if we stop the service?
Give 30 days' notice. Families already enrolled are paid for and still receive their full first year.
Contact
See it working in 15 minutes.
Call or email Jeremy to book a short demo. You will see the iPad sign-up, a sample card and the leads list.